01
Payment support
Include your payment reference, currency, network and approximate time. We can investigate pending, partial, expired or incorrectly routed payments.
CUSTOMER SUPPORT
We can help with your account or payment.
Use the official edgey Discord for support. Never post an access number, API key, wallet seed or private key.
02
Account & API access
For sign-in or API access issues, tell us the account name and the error message. Keep credentials private — staff will never ask for them.
03
Model & routing issues
If a model returns errors or unexpected results, share the model ID, timestamp and error. Include your key name (not the key itself).
Before contacting us
A few things to verify first — it helps us resolve your issue faster.
- Check payment status in your workspace history.
- Confirm the asset and network matched checkout.
- Keep the reference and transaction hash available.
- Never share your access number, API key or wallet seed.